Welcome to Lightspeed’s Technology blog. We’ll be using this space to share some of our tech stories and lessons learned. We’re a diverse group of builders and problem solvers and hope you’ll join us as we work to help bring cities to life by powering independent businesses. ​ We’ve prepared the following handbook to help you get a feel for who we are.

Lightspeed’s Mission

To bring cities and communities to life by powering independent businesses.

Lightspeed’s Values

Make it happen

We strive for meaningful results. We own both our successes and setbacks along the way. We stay curious, act boldly, and check our blind spots. We only look back to learn.

Make it together

We win and celebrate as a team. We help each other grow by bringing out the best in each other. We work together to take on impossible challenges with energy and positivity. We know when to set a new direction, and we all row together.

Make it human

We bring our authentic selves to work, and we create space for everyone to succeed. We support, trust, and respect each other. We welcome each other’s unique perspectives as we recognize we are all essential parts of something bigger. We communicate kindly and candidly.

Make it about the customer

Period.

Make it data-driven

We choose to assess rather than assume. We champion analysis over anecdotes but remain open-minded. We ask the hard questions, consider the context, and make informed decisions.

Make it matter

We measure ourselves by our impact. We are deliberate and strategic about what we do, and what we do not do. We identify creative solutions to new problems and blaze new paths. We deploy our resources thoughtfully, all acting like owners.

The Builder’s Mentality

We build what matters

Whatever we do, it must have an impact on our merchants, our employees, and our business.

We own our work

We limit the number of handoffs and regardless of who’s accountable, we own the end-to-end lifecycle of our work.

We build to multiply

We strive to build solutions that can be reused.

We communicate effectively

We pull and push learnings across the entire company.

We hone our craft

We remove the bureaucratic hurdles and focus on our areas of expertise.

We understand our merchants

We live the life of our merchants.

We are pragmatic

We act more than we talk.

We hack & experiment

We’re not afraid to make mistakes. We strive to gather feedback quickly to learn and adapt.

We anticipate and accommodate change

The rocketship has launched and we’re building new parts as it reaches the moon.

We are mentors and mentees

We give and accept feedback.

We cross-pollinate our best practices

We share and discuss our practices.

We design for 100x scale

We think ahead while taking the first step. We understand what we’re building and help others understand it, too.

Manifestations of the Builder’s Mentality

We build what matters

✓ I use data and experience to affirm the value of my solution.
✓ I A\B test everything I build.
✓ I understand that what was build years ago may not have the same impact today.
✓ I build solutions for the present while contributing positively to our future.

We own our work

✓ I fix, refactor, re-implement solutions whether the work is mine or not.
✓ I acknowledge my mistakes and document my learnings.
✓ I am responsible for the entire lifecycle of my solutions.

We build to multiply

✓ I investigate available solutions before starting any project.
✓ I build solutions that can be reused by others.
✓ I build APIs for everyone to use.

We communicate effectively

✓ I own my words.
✓ I listen actively to others.
✓ I negotiate different points of views.

We hone our craft

✓ I participate in our collective leveling-up.
✓ I take the time to learn.
✓ I explore the world and share my experiences.

We understand our merchants

✓ I experience the day-to-day life of a merchant.
✓ I appreciate feedback from merchants.
✓ I make the difference between merchants’ wants and merchants’ needs.

We are pragmatic

✓ I build more than I talk.
✓ I mobilize my peers.
✓ I simplify my ecosystem.

We hack & experiment

✓ I experiment with new methods, new technologies, new approaches.
✓ I rapidly prove new concepts.
✓ I document my experiments

We anticipate and accommodate change

✓ I look for the positive impact of changes.
✓ I understand the negative effects of changes.
✓ I positively encourage healthy discussions on changes.

We are mentors and mentees

✓ I advise, teach, support other team members.
✓ I accept feedback from other team members.
✓ I aim to create a positive and supportive environment.

We cross-pollinate our best practices

✓ I publish my learnings.
✓ I look forward to reading other team members’ learnings.
✓ I contextualize other team members’ experiences.

We design for 100x scale

✓ I understand and act on scaling metrics.
✓ I always think ahead.
✓ I build for today and design for later.

Get in touch

If these ideas resonate with you, we’d love to start a conversation. Drop us a line at: careers@lightspeedhq.com